Waterless Car Wash Concentrates & Auto Care Solutions – PROKLEAR® Shipping & Return Policy (FAQ)

Shipping & Return Policy (FAQ)

  1. How long it will take for my order to be delivered?
    If your order is shipped by Air mode then it will take around 2-3 days and if your order is shipped by surface then it will take 3 to 5 days once shipped depending upon your location. This timeline is just an estimation and actual delivery dates may vary due to carrier shipping practices, delivery location and the items in your order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. We cannot determine your exact delivery time, but we can tell you if your order has been shipped, and whether or not there are any problems with it that have been reported to us that could delay delivery. To check the delivery status of your order, visit the order status page after login. For more specific delivery details, please refer to your order.
  2. Do I have to wait at my residence or office all day for my delivery?
    For your security and protection, it’s best to have someone available to sign for your order between the hours of 10:00 am and 7:00 pm, Monday through Saturday, excluding holidays. It is better to contact regional courier office for obtaining delivery time.
  3. Can I specify a delivery date/time for my order?
    We are unable to specify a particular time and particular day for your order to be delivered. We can just give an estimation.
  4. I won’t be available to accept my delivery. What do I do?
    At the time of placing an order, if you want to exclude any particular timeline for your absence, please mention the same in order comment section. Do note that we will make best effort as a part of our customer satisfaction policy but it will not be guaranteed due to operational constrain. If you forgot to enter the said comments then make sure that you send an email to us in this regard before your order is dispatched.
  5. I entered wrong delivery address, what should i do now?
    In the event on above mentioned circumstances, please make sure to contact us by phone or email immediately before the order is dispatched. In the event when order is already dispatched, it will be difficult to rectify the same.
  6. Can I have different shipping and billing address?
    Yes you can have different billing and shipping address. Please fill the same during checkout or in your account page.
  7. What if I don’t receive my order by the scheduled delivery date?
    If you don’t receive your order by 7:00 pm on the estimated delivery date, kindly revert with your order id and we will follow up with courier partner.
  8. I received most of my order, but I’m missing one item, what should I do?
    First check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately. If you’re missing item was scheduled to arrive with other items, but was missing, please email us for assistance.

Pricing Policy:
All items sold on this website conforms to MRP rules (Maximum Retail Price). MRP is displayed on the product page.

Cancellation Policy:
Before dispatch -100% refund less any payment refund charges if any
Post dispatch – No refund

Complaints:
Quality if found to be different than description will be replaced . Return freight of lot will be borne by us and new will be sent at our cost too.
Damaged in transit -do not accept the goods . If very urgent then please mention same on the courier slip/transporter LR before accepting the same.
Please intimate the quantity of damaged pcs with proof by attaching pictures by email and we will refund your money/credit your account /replace the defective goods.
If the customer cancels any order before order dispatch, then the money would be refunded. In case the shipment has been dispatched, then refund would be given, but Customers will be responsible for shipping charges against canceled orders.
In case of damage, kindly do not accept.
In case of manufacturing defect, goods will be replaced/refunded as per need.

Return & Refund Policy – Proklear.in

Thank you for shopping at Proklear.in. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Returns

You may return most new, unopened items within 7 days of delivery for a full refund.
Products must be in original condition, unused, and in the original packaging.

Items that are opened, used, or damaged after delivery may not be eligible for return.

Return Process

To initiate a return, please contact our customer support team:

Once approved, we will provide you with return instructions.
You will be responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).

Refunds

After we receive and inspect the returned item, your refund will be processed within 5–7 business days.
The refund will be issued to your original method of payment.

We will notify you via email once your refund has been issued.

The following items are not eligible for return:

Exceptions

  • Used or damaged products
  • Opened bottles or containers
  • Custom or bulk orders unless defective

Contact Us

If you have any questions about our return policy, feel free to contact us:

We value your trust and aim to resolve any issues quickly and professionally.